The State of Live Chat on Our Videos

We have lost control over whether or not our chat appears after the fact. As you may have noticed on our programs, we are experiencing, for lack of a better way to describe it, "viewer dives" during the live stream. We are not sure what causes them, but we have seen the effect: they prevent the synching of the live chat with the video. We have submitted a "complaint" to YouTube, but the problem is sporadic and unpredictable so we have very little in the way of supporting evidence. We'll continue to work on solving the problem.